Delivery Information

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Delivery Charges

Mainland UK

Order Value Delivery Charge
£0.00 - £5.99 £1.10
£6.00 - £15.00 £2.50
£15.01 - £40.00 £6.00
Over £40.00 Free

If you are outside of Mainland UK, please contact us for a delivery quote. Please note Aerosol cans cannot be shipped overseas.

Order Processing Times

Orders are usually processed within 24 hours of receipt although we are unable to guarantee this on exceptionally busy days. Orders placed during a weekend are processed on Monday, and orders placed during a UK Public Holiday are processed on the next business day. When placing orders during Christmas, Easter and all Public Bank Holidays, please take into account that our premises will be closed over these periods.

Delivery Times

After processing your order it will be dispatched via courier or Royal Mail. The time it takes to arrive depends upon the delivery method we use, or if you live overseas it is determined by the distance you live from the UK and the efficiency of your country's internal mail network.

Typically, deliveries take:

United Kingdom
2 to 5 working days after dispatch

Europe
4 to 6 working days after dispatch

Rest of World
10 to 20 working days after dispatch.

Deliveries are usually made Monday to Friday between 8.30am and 5pm by courier or Royal Mail. You may need to sign for your delivery upon receipt.

If you think you will not be available to take delivery of your order please provide an alternative delivery address where there will be somebody available during the day. Please note that we are unable to deliver to PO Box numbers.

Returns Policy

We want you to be delighted with your purchase from Shoe-String Laces Ltd. If for any reason you are not 100% satisfied we are happy to offer a refund, exchange or replacement on any item returned to us within 30 days of your receipt of goods, provided they are still in their original packaging, undamaged and in an unused condition.

If you are returning an item because of an error on our part we will be happy to refund all delivery charges incurred. Otherwise all goods are returned at your own expense. Should you wish to exchange or return an item, please contact us and we will issue you with a Returns Authorisation Number (RAN). Goods returned without a RAN will be subjected to a 15% administration and restocking fee.

This returns policy is in addition to your rights under the Distance Selling Regulations (see below).

Distance Selling Regulations

Under the Distance Selling Regulations you have the right to cancel your order within 7 days, and this 7-day period begins the day after receipt of the goods. Should you wish to cancel your order under these regulations it must be in writing, by fax or by e-mail. Telephone cancellations cannot be accepted. All item(s) returned under these regulations must be received by Shoe-String Laces Ltd within 7 days and be unopened, unused, in the original manufacturers packaging and in a re-sellable condition. Under these regulations all goods are returned at your expense.

Damaged Items

If an item arrives damaged, retain all of the packaging materials including the carton that your order was packed in. If your carton was severely damaged in transit you must inform the courier or postal service immediately. Then you should contact us and we will endeavour to sort out a replacement order.

Missing or Incorrect Items

If an item in your order is missing or incorrect, please contact us immediately and we will endeavour to correct your order as soon as possible.

Refunds

We will notify you via e-mail of your refund once we have received and processed the returned or damaged item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of us receiving your return.